FAQ
1. What materials are your products made from?
We use only high-quality, body-safe materials like medical-grade silicone and stainless steel for durability and safety. All of our products are non-toxic, hypoallergenic, medically certified, and skin-safe.
2. How do I clean my products?
Clean your products with warm water and mild soap or use a toy cleaner. Dry thoroughly before storing in a cool, dry place. Avoid harsh chemicals or abrasive materials.
3. Is shipping discreet?
Yes, all our products are shipped in discreet, plain packaging. There will be no indication of the contents, ensuring your privacy is protected.
4. Do you offer free shipping?
We offer free shipping on all our orders within India.
5. How do I choose the right product?
To find the perfect product for your needs, start by taking our quiz. It’s a fun and easy way to get tailored recommendations based on your preferences. You can also explore our collection and product pages for more details.
6. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. Use this number to track your order in real-time.
7. Do you accept returns or exchanges?
For hygiene reasons, returns or exchanges are not accepted on opened or used products. Each of our items undergoes strict quality control, and all shipments are thoroughly inspected before dispatch. However, if you receive a defective product, please contact us within 48 hours of receipt, including your Order ID. We will work with you to resolve the issue promptly.
8. What should I do if my product stops working?
We offer a 100-day warranty on our products. If your product stops working, please first check the battery or charging connection to rule out simple issues. If the problem continues, contact our customer service team within the 100-day period for assistance with troubleshooting or a replacement.
9. Can I use your products if I have sensitive skin?
Yes, our products are made from body-safe, hypoallergenic materials. However, if you have any known skin allergies or sensitivities, we recommend consulting a healthcare professional before use.
10. Are your products suitable for beginners?
Oh, yes! Our products are perfect for beginners, and designed to be fun, bold, and super easy to use. Whether you're just dipping your toes in or ready to dive deep, our playful designs make every moment exciting and comfortable. Go ahead—give it a try and let the fun begin!
11. How long does shipping take?
Shipping times may vary depending on your location. Typically, domestic orders arrive within 5-7 business days. You will receive a tracking number once your order has shipped.
12. How do I set up my app-controlled product?
- Download the “love spouse” app or scan the QR CODE IN THE USER MANUAL
- Pair it with your product using Bluetooth.
- Enjoy controlling your product directly from your phone.
For more detailed instructions, refer to the manual that comes with your product.
13. Can I use the app-controlled products remotely?
Yes! Our app-controlled products can be used from anywhere, making them ideal for long-distance relationships or adding excitement when you're out and about. Simply add your partner’s device ID in the app, and let them take control of the fun for you!
14. Are there any special discounts or promotions?
Yes! We regularly offer special discounts and promotions. Be sure to follow us on Instagram to stay updated on exclusive deals and offers.
15. Can I use the products in water?
Yes, all of our products are waterproof. Always check the product description for specific details on whether a product is waterproof or splash-proof.
16. Do you ship internationally?
Currently, we only ship within India, but we're expanding soon. Stay tuned for updates on international shipping!
17. How do I know if my order has been shipped?
Once your order is dispatched, we’ll send you an email with a tracking number and shipping details. You can use this to track your package’s journey.
18. What payment methods do you accept?
We accept all major credit cards, debit cards, UPI payments, and cash on delivery (COD) for your convenience.
19. Can I buy products for a gift?
Absolutely! Our products make unforgettable gifts for any occasion—whether it's a birthday, anniversary, big milestone, breakup, or even a wedding! Add a personal touch with a custom message, and don’t forget to select the gift-wrapping option at checkout. Go ahead, make their day (or night) extra special!
20. Is there a warranty for your products?
Yes, all our electronic devices come with a 100-day limited warranty covering any defects or malfunctions from the original delivery date. This warranty protects against manufacturing issues to ensure your experience is worry-free. For full details, please refer to the warranty terms provided with your product.
21. How do I get in touch with customer support?
You can contact our support team via email at [support@brandname.com] or through our contact form on the website. We're here to assist you with any questions or concerns.
22. How can I stay updated on new products?
Stay connected with us on social media or subscribe to our newsletter to get the latest updates, product launches, and promotions delivered right to your inbox.
23. Can I use your products if I’m pregnant?
We recommend consulting a healthcare professional before using any of our products during pregnancy. Your health and safety are our priority!
24. Are your products good for couples?
Absolutely! Many of our products, especially our app-controlled devices and Bloom, are crafted to enhance intimacy and connection. Perfect for long-distance relationships or for couples wanting to add extra excitement in the bedroom, they’re all about shared fun and communication!
25. How do I cancel my order?
You can cancel your order within 24 hours of placing it. After this period, please reach out to our customer support team to see if cancellation is still possible, depending on the shipping status. We're here to help!
Are your products legal to use?
Simply put, yes. You get to enjoy the fun, while we take care of the details. We've carefully selected our products to ensure they comply with the law. The Indian Constitution grants citizens the right to privacy within their own space, so using bedroom essentials in the comfort of your own bedroom is perfectly legal. All our products are procured legally and registered where necessary, so you can use them with peace of mind.